Frequently Asked Questionsr6digital2024-01-25T10:51:50+10:00
Roomia Self Storage

Frequently asked questions

Are the dimensions of my storage unit exact?Kathy_S2024-09-16T16:34:31+10:00

Unit dimensions are nominal, meaning they are rounded up or down to the nearest standard size. While actual sizes may vary slightly, rent is not calculated by the square metre, and sizes are advertised for comparison only.

Have you taken over Storage King at Seaford?Kathy_S2024-09-16T14:10:59+10:00

The new Roomia Self Storage at Seaford opened in April 2024. When we say ‘new,’ we’re actually the original owners of the site. We developed the facility from day one, and we’re delighted to continue serving our storage customers and helping the residents of Old Noarlunga, Aldinga, Moana, Seaford Heights and surrounding areas under the new name of Roomia.

Why the change to Roomia? We saw an opportunity to offer our customers something a little extra – extra space, yes, but also 24/7 access, unparalleled customer service, modern facilities, a wide range of amenities including a free move-in van, but above all, understanding and a more local, personal Roomia approach.

We recognise that your need for storage often comes when there are changes in your life. We want to help you find the perfect storage solution and ensure it is a positive and hassle-free experience. While things have a fresh new look, you can have peace of mind knowing that the Roomia team has over 10 years’ experience helping Australians create extra space in life.

We look forward to making your life Roomia—providing you with personal service and peace-of-mind knowing your items are safe and secure.

Can I store my caravan with Roomia?Kathy_S2024-07-17T16:21:00+10:00

We have large storage options to easily accommodate bigger vehicles such as caravans, trucks and boats. Contact us to check availability or use the online booking system.

Will my unit be the exact size listed?Kathy_S2024-09-16T16:35:14+10:00

Storage units are sized nominally, which means measurements are approximate and rounded. Due to construction variables, exact dimensions aren’t guaranteed, but rent is based on general unit size categories.

Is there a minimum rental period?Kathy_S2024-07-17T16:21:37+10:00

There is no minimum rental period. Our units are rented on a monthly basis with no lock-in contracts or fixed-term leases, meaning you can use Roomia for as little or as long as you need.

Can I book and move in online?Kathy_S2024-07-17T16:22:03+10:00

Our secure online booking system means that you can find, select, and pay for a unit online as well as use our keyless access control system to move into your unit whenever it suits you.

Are there on-site parking facilities available?Kathy_S2024-07-17T16:22:23+10:00

Yes. Ample parking is available to our storers, making it easy to visit, store and retrieve items from your storage unit.

Can I book and move in online at Roomia St Marys in Adelaide?Kathy_S2025-05-29T15:17:23+10:00

Our secure online booking system means that you can find, select, and pay for a unit online as well as use our secure access control system to move into your unit whenever it suits you.

Are my goods covered by insurance while in storage?Kathy_S2024-09-12T10:06:23+10:00

We take security seriously and store your precious items as if they were our own.  For added peace of mind, we recommend that you also check with your current insurance provider to find out whether you are covered before storing.

If your home and contents policy doesn’t offer the coverage you need, the Self Storage Association of Australasia (SSAA) has researched a variety of contents insurance options and provides additional information on Self Storage Customer Goods Insurance.

Can I access my self storage unit at St Marys in Adelaide?Kathy_S2025-05-29T15:16:45+10:00

We’ve found that limiting access overnight supports a safer environment. All units are set up with standard access hours – from 5am to 10pm, 365 days a year. However, we understand that additional access outside of these hours may be needed.  If you think ongoing 24-hour access might be right for you, get in touch — we’re always happy to talk it through. We understand every situation is different.

Is there a minimum rental period at St Marys in Adelaide?Kathy_S2025-05-29T15:14:09+10:00

At Roomia, our units are rented on a monthly basis with no lock-in contracts or fixed-term leases. While there is no long-term commitment required, the minimum rental period is one month. You’re free to stay for as little or as long as you need beyond that.  We also don’t charge any admin fees, making it simple and flexible to store with us.

Is there a minimum rental period?Kathy_S2025-04-29T10:01:31+10:00

At Roomia, our units are rented on a monthly basis with no lock-in contracts or fixed-term leases. While there is no long-term commitment required, the minimum rental period is one month. You’re free to stay for as little or as long as you need beyond that.  We also don’t charge any admin fees, making it simple and flexible to store with us.

Are my goods covered by insurance while in storage at St Marys in Adelaide?Kathy_S2025-05-29T15:13:37+10:00

At Roomia, we know how much your belongings mean to you. That’s why we go above and beyond to keep them safe and secure while they’re in storage. However, even with our state-of-the art security, some things, —like fires, floods, or unexpected accidents—are beyond anyone’s control.
StoreProtect Contents Protection, is an easy and affordable way to ensure your items are financially covered, giving you extra peace of mind while they’re in storage with us. When you move in you will be asked about protection cover to provide added peace of mind.

Is there storage available for boats, caravans and vehicles at St Marys in Adelaide?Kathy_S2025-05-29T15:12:40+10:00

Absolutely! We offer storage solutions for both small and large vehicles at St Marys, serving not only the local community but also surrounding areas such as Edwardstown, Pasadena, Daw Park and Clovelly Park. We recommend contacting us to confirm availability for your specific needs and to discuss tailored storage solutions.

How much does a storage unit cost?Kathy_S2024-07-17T16:24:26+10:00

The cost of your unit will vary depending on the type and size of the unit you choose. You can use our space calculator to find the ideal unit to suit your needs. This will also provide you with the relevant monthly rate for your chosen unit. If you’d like more information, please fill in the form below or call us on 1300 766 642.

How secure are the storage units?Kathy_S2024-07-17T16:25:29+10:00

Very secure. Our facilities are fenced with access controlled by an electronic keypad access system or smart access & security. Sites are floodlit by night and monitored 24/7 by our state-of-the-art CCTV security surveillance system. We take security very seriously and ensure that each unit is fully protected by the latest and best security and fire alarm systems.

Will I have to commit to a long-term contract or lease?Kathy_S2024-07-17T16:26:28+10:00

There are no lock-in contracts or fixed-term lease agreements to tie you down. We offer highly flexible rental terms that allow you to store for as long or as little time as you need to.

Will my belongings be kept in good condition?Kathy_S2024-09-24T12:15:13+10:00

We take pride in providing modern, high-quality facilities with premium storage units that are clean, dry and pest-free to ensure that your stored items remain in good condition no matter how long they remain in storage.

Does Roomia Self Storage offer free moving van hire near me?Kathy_S2025-08-06T17:34:55+10:00

Yes, Roomia offers free move-in van hire at most locations. Simply check with your nearest Roomia Self Storage facility to confirm availability and book your van.

What types of storage units/spaces are available at Roomia?Kathy_S2024-07-17T16:33:55+10:00

We offer a wide variety of indoor and outdoor storage spaces to suit all your business, personal and vehicle storage needs.

Our indoor units range in size from smaller, wardrobe-sized units up to large house-sized units, whereas our outdoor vehicle storage spaces range from regular car lots to spaces large enough to accommodate caravans and RVs.

What size is the Roomia move-in van?Kathy_S2025-08-06T17:36:04+10:00

Our LDV Deliver 9 Long Wheelbase High Roof Van has an internal length of 3.4m, width of 1.8m, and height of 1.7m. It’s perfect for furniture and large loads.

Can I use the Roomia van to move out of storage?Kathy_S2025-08-06T17:36:33+10:00

Yes, the Roomia van is also available for move-outs at a small charge. Contact your local store for pricing and availability.

Do I need a special licence to drive the Roomia van?Kathy_S2025-08-06T17:37:08+10:00

No special licence is required. Our move-in van is easy to drive and suitable for anyone with a standard driver’s licence.

Is there a bond or deposit for using the Roomia van?Kathy_S2025-08-06T17:37:38+10:00

A refundable $400 bond is required to book the van. Fuel must be topped up before returning the vehicle.

How do I book the free Roomia move-in van?Kathy_S2025-08-06T17:38:02+10:00

To book, contact your local Roomia Self Storage team. Van hire is free for move-ins but subject to availability, so secure your spot early.

Do I need StoreProtect if the facility is secure?Kathy_S2024-10-23T11:23:57+10:00

Our facility is highly secure with 24/7 monitoring and state-of-the-art security systems. However, incidents like fires or storms are beyond our control.

StoreProtect is a simple, low-cost way to protect your stored belongings from these risks and ensures your valuables are covered, no matter what happens.

 

Do I have to protect my goods?Kathy_S2024-09-30T14:09:47+10:00

No, a customer can opt in to StoreProtect (subject to being within the target market).

Our Self Storage Agreement requires you to either: accept our enhanced liability protection under StoreProtect , arrange insurance at your own expense for your stated Maximum Reinstatement Value or acknowledge your understanding that if the Goods are lost or damaged you may have to bear that loss. Further, that in the event that your Goods cause any damage or loss then you may be liable for such damage or loss.

With StoreProtect, your cover is valid from the moment you put your valuables into self storage, right up to the second you take them away.

 

What protection do I get with StoreProtect?Kathy_S2024-10-23T11:30:04+10:00

StoreProtect provides extended liability protection for loss or damage to your goods under the Self Storage Licence Agreement and StoreProtect Addendum.
Under StoreProtect, the self storage facility operator accepts a duty of care for stored goods.

If stored goods are lost or damaged, the customer can submit a request to the self storage facility operator to investigate the cause of the loss or damage.
If the operator (or the appointed Claims Administrator) determines that the goods were lost or damaged due a cause that could have reasonably been prevented by the operator, the operator may replace the existing contractual liability limitation in the licence agreement with enhanced liability (up to the customer’s Declared Value) under StoreProtect.

We are not liable for unavoidable causes of loss or damage, such as major flooding incidents, atmospheric/climatic causes, Acts of God, war and terrorism, for example.

Please read our Self Storage Licence Agreement and refer to the StoreProtect Addendum for a full list of coverage and exclusions.

What is excluded from StoreProtect contents protection?Kathy_S2024-10-23T11:28:19+10:00

“StoreProtect” is an agreement for us to accept an enhanced liability for Loss or Damage to Your Goods as described in the StoreProtect Addendum.

By providing a Maximum Replacement Value for your belongings and paying the StoreProtect Fees, we will assume an extended liability duty of care for your items.

Please see the StoreProtect Addendum for a full list of exclusions which include;

  • Property valued over $100,000
  • Vehicles (cars, boats, trailers, vans) unless stored inside the designated unit.
  • Alcohol, wine, and beer not stored in controlled environments
  • Jewellery, precious metals, stones, and stamps over a combined value of $1,000
  • Electronics valued over $25,000.
  • Losses related to business operations (e.g., profits, business interruption).
  • Unexplained disappearance unless theft with forced entry is proven.
  • Damage discovered after removing property from storage.
  • Loss or damage caused by mould, mildew, or rust (unless caused by external water), wear and tear or atmospheric conditions.
  • Issues from improper packing or stacking by the tenant or their agents.
  • Natural property changes like leakage, weight lost or evaporation.
  • Loss in sentimental value.
  • Software or microchip failures in electronics not caused by external damage
  • Loss or damage due to non-compliance with laws or regulations
How do I calculate my Maximum Replacement Value?Kathy_S2024-10-23T11:29:31+10:00

The Maximum Replacement Value you provide for StoreProtect must represent the total current cost of replacing all stored property as new, except the following items where the replacement value is calculated differently:

  • household linen and clothing, where the replacement value allows for the age, quality, degree of use, existing damage and consequent market value;
  • any goods which cannot be purchased new (such as antiques, for example), where the replacement value shall be the current market value; and
  • documents, where the replacement value shall be calculated as the physical cost of replacing the documents and cost of reprinting, re-issue and reconstitution, but excluding the value of the information contained in the documents

If you opt for StoreProtect:

If the Maximum Replacement Value you provide is less than the actual total replacement value of all of your property stored at the time of loss or damage, then the liability under StoreProtect will be reduced to reflect the proportion that your Maximum Replacement Value bears to the actual total replacement value (“Proportional Reduction”).

For example, if the total replacement value of your property is $10,000, but you have declared a Maximum Replacement Value of $5,000, the liability will be reduced by 50%. So, if $3,000 worth of your property is lost or damaged, the liability would be $1,500.

For more information, please review the StoreProtect Addendum or speak with our team.

How much does self storage cost in St Marys?Kathy_S2025-07-10T13:10:04+10:00

Roomia’s storage units in St Marys start from just $129/month. Pricing depends on unit size and availability, and we never charge admin or hidden fees.

Can I store my caravan with Roomia?Angelo Emerson Galendez2023-06-14T11:08:39+10:00

Yes. We have large storage options to easily accommodate bigger vehicles such as caravans, trucks and boats. Contact us to check availability or use the online booking system.

Where is Roomia Self Storage located in St Marys?Kathy_S2025-07-10T13:10:33+10:00

Roomia St Marys is conveniently located in Adelaide’s western suburbs, servicing surrounding areas like Pasadena, Bedford Park, and Daw Park. Our facility is modern, secure, and easily accessible.

Is there storage available for boats, caravans and vehicles at Chirnside Park?Kathy_S2024-07-17T12:34:24+10:00

Absolutely! We offer storage solutions for both small and large vehicles in Chirnside Park, serving not only the local community but also surrounding areas such as Lilydale and Croydon North. Due to high demand, especially in densely populated areas, we recommend contacting us to confirm availability for your specific needs and to discuss tailored storage solutions.

Is there a minimum rental period?Angelo Emerson Galendez2025-04-29T10:17:18+10:00

Our units are available on a flexible monthly basis with no lock-in contracts or fixed-term leases. While the minimum rental period is one month, you’re free to stay for as little or as long as you need. We also don’t charge any admin fees, making it even easier and more affordable to store with us.  Feel free to contact our friendly team to learn more or enquire about our current promotions.

Is there affordable storage in St Marys that’s still high quality?Kathy_S2025-07-10T13:11:05+10:00

Yes. Roomia offers competitively priced storage units in St Marys with no hidden fees or admin charges. We’re focused on giving you flexible, secure storage that feels premium — without the premium price tag.

Can I access Roomia St Marys after hours?Kathy_S2025-07-10T13:12:05+10:00

Yes, all Roomia customers enjoy 24/7 access to their storage units via their unique pin code, so you can come and go on your own schedule.

Can I book and move in online?Angelo Emerson Galendez2023-06-14T11:08:50+10:00

Yes. Our secure online booking system means that you can find, select, and pay for a unit online as well as use our keyless access control system to move into your unit whenever it suits you.

Is a free move-in van available in St Marys?Kathy_S2025-07-10T13:12:35+10:00

Yes, Roomia St Marys offers a free move-in van, available by request and subject to availability. It’s a convenient option to help you move without hiring a separate truck.

Are my goods covered by insurance while in storage at Sunshine?Kathy_S2025-03-13T16:31:17+10:00

At Roomia, we know how much your belongings mean to you. That’s why we go above and beyond to keep them safe and secure while they’re in storage. However, even with our state-of-the art security, some things, —like fires, floods, or unexpected accidents—are beyond anyone’s control.
StoreProtect Contents Protection, is an easy and affordable way to ensure your items are financially covered, giving you extra peace of mind while they’re in storage with us. When you move in you will be asked about protection cover to provide added peace of mind

What suburbs does Roomia St Marys service?Kathy_S2025-07-10T13:13:01+10:00

Roomia St Marys services residents and businesses in St Marys, Pasadena, Bedford Park, Daw Park and surrounding Adelaide suburbs. We’re a local solution with national experience.

Can I access my storage unit outside of regular business hours?Kathy_S2024-05-30T16:58:42+10:00

Yes, with our Keyless Smart Entry system, you can access your Butler storage unit at any time, using your own smart device, making it convenient for you to retrieve or store items during our 24/7 storage access.

Is there a minimum rental period at Sunshine?Kathy_S2025-04-29T10:01:01+10:00

At Roomia, our units are rented on a monthly basis with no lock-in contracts or fixed-term leases. While there is no long-term commitment required, the minimum rental period is one month. You’re free to stay for as little or as long as you need beyond that.  We also don’t charge any admin fees, making it simple and flexible to store with us.

Can I access my self storage unit at Sunshine after hours?Kathy_S2025-03-13T16:32:09+10:00

Standard access hours at Roomia Sunshine are from 5am to 10pm, 365 days a year. However, we understand that additional access outside of these hours may be needed. Simply talk to our staff to make arrangements.

Can I book and move in online at Roomia Sunshine?Kathy_S2025-03-13T16:32:30+10:00

Our secure online booking system means that you can find, select, and pay for a unit online as well as use our keyless access control system to move into your unit whenever it suits you.

How do I book a storage unit at Roomia Seaford?Kathy_S2024-07-19T08:27:16+10:00

You can easily book a storage unit online at our Seaford storage facility through our secure booking system, or contact our team directly for assistance.

What are the costs of storage units in Seaford?Kathy_S2024-07-19T08:27:10+10:00

The cost of storage units at Roomia Seaford varies based on the size and type of unit you need. We offer competitive pricing and flexible rental terms to suit your budget.

Where are you located?r6digital2024-01-25T13:56:40+10:00

Our state-of-the-art self storage facilities are conveniently located and easily accessible to business owners and residents in surrounding areas.

Please visit your local storage facility page for more information or click for Truganina | Beverley | Butler | Minchinbury | Chirnside Park

 

Are there on-site parking facilities available?r6digital2023-02-06T14:08:43+10:00

Yes. Ample parking is available to our storers, making it easy to visit, store and retrieve items from your storage unit.

What types of storage units/spaces are available at Roomia?r6digital2023-02-06T14:39:09+10:00

We offer a wide variety of indoor and outdoor storage spaces to suit all your business, personal and vehicle storage needs.

Our indoor units range in size from smaller, wardrobe-sized units up to large house-sized units, whereas our outdoor vehicle storage spaces range from regular car lots to spaces large enough to accommodate caravans and RVs.

Will there be someone on-site?r6digital2024-07-17T12:55:35+10:00

Yes. Our on-site manager is available during business hours to provide in-person support and advice.  We can also assist you with parcel delivery receipt, allowing you to collect your parcels from us at your convenience.

Do you provide assistance with loading and unloading?r6digital2023-06-14T11:03:37+10:00

Yes. In addition to spacious goods lifts, we provide access to trolleys and a free-move in van to help you move your items.  Specific sites also have an on-site forklift to make moving, sorting, stacking and retrieving your stored items as easy as possible.

How do I arrange StoreProtect?Kathy_S2024-10-23T11:22:34+10:00

StoreProtect can be purchased when arranging storage with us and is also available to existing customers who choose to enter into a replacement Self Storage Licence Agreement.

To arrange contents protection via StoreProtect, let us know that you wish to opt in, provide a Maximum Replacement Value, and agree to pay the additional StoreProtect Fees.

The replacement Agreement contains terms that have been amended following recent changes to consumer protection laws relating to unfair contract terms and includes the StoreProtect Addendum.

Please note that StoreProtect is not available for customers outside the target market, including where a customer has taken out insurance for their stored goods.

For more information, read the Target Market Determination, which is linked within the StoreProtect Addendum.

Can I store my boat at Roomia?r6digital2023-02-06T14:40:57+10:00

Yes. We have large storage spaces that will easily accommodate boats and trailers. Contact us to check availability or use the online booking system.

How secure are the storage units?r6digital2024-07-17T12:56:06+10:00

Very secure. Our facilities are fenced with access controlled by an electronic keypad access system or smart access & security. Sites are floodlit by night and monitored 24/7 by our state-of-the-art CCTV security surveillance system. We take security very seriously and ensure that each unit is fully protected by the latest and best security and fire alarm systems.

How far is Roomia Self Storage Sunshine North from Braybrook?Kathy_S2025-08-29T10:17:50+10:00

Roomia Self Storage Sunshine is only about a 10–15 minute drive from Braybrook, depending on traffic. The facility is conveniently located for Braybrook residents looking for secure and accessible storage just a short distance away.

What can I store in my unit?r6digital2024-07-17T12:56:50+10:00

You can store almost anything from your home or business in your storage unit. That said, in the interests of health, safety and cleanliness, there are items which you may not store. These include food or perishable goods, living plants or creatures.

Please do not store any flammable liquids or combustible materials, weapons, explosives (including fireworks), chemicals, radioactive materials, toxic waste, asbestos, biological agents or any other dangerous materials. Also no odorous goods, compressed gases or any illegal items may be stored in your unit.

If you’re in doubt about whether an item can be stored, please ask our on-site manager or contact our team.

Are my goods covered by insurance while in storage?r6digital2024-09-12T10:07:34+10:00

We take security seriously and store your precious items as if they were our own.

For added peace of mind, we recommend that you also check with your current insurance provider to find out whether you are covered before storing.

If your home and contents policy doesn’t offer the coverage you need, the Self Storage Association of Australasia (SSAA) has researched a variety of contents insurance options and provides additional information on Self Storage Customer Goods Insurance.

What are the main benefits of using our self storage facilities at Seaford?Kathy_S2024-07-19T08:27:03+10:00
  • An industry research report from 2022 found that among current and lapsed users, these were the main benefits:
    • Decluttering (63%)
    • Home downsizing (27%)
    • Space for renovations (34%)
    • Item security (59%)
Can I book and move in online?r6digital2023-02-06T14:50:19+10:00

Yes. Our secure online booking and payment service means you can select, book and pay for your unit online and use our keyless access control system to move into your unit whenever it suits you.

How long until I can use my storage unit?r6digital2023-02-06T14:50:29+10:00

Thanks to our secure online booking service and keyless secure access system, you can book, pay for and start using your unit right away.

Why do I need to upload and verify my ID for move-in at Roomia Self Storage?Kathy_S2024-01-25T14:06:42+10:00

Ensuring your safety and securing your belongings is our top priority. Verifying your ID before or on your move-in day, aligns with our commitment to providing a safe and reliable storage space for all our customers.

It’s a quick, one-time process that takes just a few minutes.

Once your ID is verified, you can proceed with your move-in, confident that your belongings are secure in our facility.

 

 

 

How do we ensure the safety and security of your storage items at Seaford?Kathy_S2024-07-19T08:26:57+10:00

With 24/7 CCTV monitoring, alarmed units, on-site staff and secure pin code access, you can rest assured that your storage items are well-protected.

What happens if I don’t verify my ID within the specified timeframe?Kathy_S2024-01-25T14:07:55+10:00

We respect your time and recognise the demands of a busy life, including the possibility of moving in when our office is closed. Please let us know if you are unable to visit our office prior to your move in to discuss alternative options.

 

 

 

 

Is there a minimum rental period?r6digital2025-04-29T10:06:19+10:00

Our units are available on a flexible monthly basis with no lock-in contracts or fixed-term leases. While the minimum rental period is one month, you’re free to stay for as little or as long as you need. We also don’t charge any admin fees, making it even easier and more affordable to store with us.
Feel free to contact our friendly team to learn more or enquire about our current promotions.

What happens if I want to cancel my storage?r6digital2023-02-06T14:51:23+10:00

If you would like to cancel your storage unit, simply get in touch with our friendly team to arrange your cancellation and set a move-out date.

How do I pay for my unit?r6digital2023-02-06T14:51:56+10:00

Our secure online booking and payment system makes it easy to select, book, pay for and move into your unit at any time without having to come into the site or waiting for business hours. We also offer monthly billing with a convenient direct debit option.

How much does a storage unit cost?r6digital2023-06-14T11:06:51+10:00

The cost of your unit will vary depending on the type and size of the unit you choose. You can use our space calculator to find the ideal unit to suit your needs. This will also provide you with the relevant monthly rate for your chosen unit. If you’d like more information, please fill in the form below or call us on 1300 766 642.

What facilities and services are available onsite at Seaford?Kathy_S2024-07-19T08:26:28+10:00

Alarmed units, drive-up units,  24/7-day around the clock unit access, a goods lift, an on-site manager, and CCTV monitoring. 

Will I have to commit to a contract or lease?r6digital2023-02-06T14:52:52+10:00

No. There are no lock-in contracts or fixed-term lease agreements to tie you down. We offer highly flexible rental terms that allow you to store for as long or as little time as you need to.

How much does a storage unit cost?Kathy_S2023-09-25T15:20:32+10:00

The cost of your unit will vary depending on the type and size of the unit you choose.  You can use our space calculator to find the ideal unit to suit your needs.  This will also provide you with the relevant monthly rate for your chosen unit.  If you’d like more information, please fill in the form below or call Roomia Minchinbury 02 946 6730.

 

Where is the Roomia self storage facility located in Springfield?Kathy_S2025-09-17T12:21:48+10:00

Our Springfield facility is at 27 Technology Drive, Augustine Heights, QLD, right in the heart of Greater Springfield. It’s a convenient location for residents of Springfield Lakes, Brookwater, Bellbird Park, Redbank Plains, Camira, Goodna, Greenbank, and Yamanto, as well as the wider Ipswich region.

How far is the facility from Ipswich, Redbank Plains or Springfield Lakes?Kathy_S2025-09-17T12:22:33+10:00

We’re only about 7–10 minutes’ drive (roughly 5 km) from Springfield Lakes, Brookwater, Bellbird Park, and Redbank Plains. Our Springfield facility is also an easy trip from Goodna and central Ipswich, making it a convenient choice for both households and businesses.

What kinds of storage units do you offer? Do you have vehicle storage?Kathy_S2025-09-17T12:23:20+10:00

We provide a wide range of self storage units, from small lockers to large spaces for furniture or business stock. We also have limited vehicle storage options for cars, motorcycles, caravans, and trailers. Because availability is limited, we recommend calling ahead to confirm vehicle storage.

What are your access hours? Can I get to my unit outside business hours?Kathy_S2025-09-17T12:23:53+10:00

Yes — all units come with 24/7 access, 365 days a year. Using secure Bluetooth keyless entry, you can access your unit whenever you need, day or night. This is especially handy for people commuting through Goodna, Ipswich, or Brisbane’s western suburbs who may need flexible storage access.

What is the minimum rental period? Are there lock-in contracts?Kathy_S2025-09-17T12:24:27+10:00

Our storage is designed to be flexible. The minimum rental period is just one month, and there are no long-term lock-in contracts. Whether you’re moving house in Springfield Lakes or Bellbird Park, renovating in Redbank Plains, or running a business in Ipswich, you can stay for as little or as long as you need.

Is there storage available for boats, caravans and vehicles at Seaford?Kathy_S2024-07-19T08:27:39+10:00

Absolutely! We offer storage solutions for both small and large vehicles in Seaford, serving not only the local community but also surrounding areas such as Moana, Old Noarlunga, Port Noarlunga and Seaford Heights.   Due to high demand, we recommend contacting us to confirm availability for your specific needs and to discuss tailored storage solutions.

How secure is your facility?Kathy_S2025-09-17T12:25:12+10:00

Security is a top priority. Our Springfield facility in Augustine Heights facility has CCTV monitoring, individually alarmed units, secure Bluetooth access, bright lighting, and perimeter security. Whether you’re storing valuables from home in Greenbank or business stock from Ipswich, you can be confident your belongings are safe.

Can I access my self storage unit at Seaford after hours?Kathy_S2024-07-19T08:27:33+10:00

Absolutely! At Roomia Seaford, your convenience is our top priority. Enjoy 24/7 access to your unit ensuring that your belongings are always within reach whenever you need them.

What are your rates for storage units in Springfield / Augustine Heights?Kathy_S2025-09-17T12:25:53+10:00

Prices vary depending on the size of the unit and how long you stay. We regularly offer deals such as 50% off for the first 3 months* (*subject to change), making storage affordable for households and businesses across Springfield, Ipswich, and Brisbane’s west. For an exact price, use our online quote tool or contact our team.

What types of storage units/spaces are available at Roomia Seaford?Kathy_S2024-07-19T08:27:27+10:00

We offer a wide variety of indoor and outdoor storage spaces to suit all your business, personal and vehicle storage needs at Roomia Seaford.

Our indoor units range in size from smaller, wardrobe-sized units up to large house-sized units to mini-warehouses.  Many of our external drive up units offer lighting and power to meet the storage needs of local businesses.

Will there be someone onsite?Kathy_S2024-07-17T13:07:21+10:00

Our on-site manager is available during business hours to provide in-person support and advice.  We can also assist you with parcel delivery receipt, allowing you to collect your parcels from us at your convenience.

How secure are the storage unitsKathy_S2024-07-17T16:37:07+10:00

Very secure. Our facilities are fenced with access controlled by an electronic keypad access system or smart access & security. Sites are floodlit by night and monitored 24/7 by our state-of-the-art CCTV security surveillance system. We take security very seriously and ensure that each unit is fully protected by the latest and best security and fire alarm systems.

Are my goods covered by insurance while in storage?Kathy_S2024-09-12T10:07:00+10:00

We take security seriously and store your precious items as if they were our own. For added peace of mind, we recommend that you also check with your current insurance provider to find out whether you are covered before storing.

If your home and contents policy doesn’t offer the coverage you need, the Self Storage Association of Australasia (SSAA) has researched a variety of contents insurance options and provides additional information on Self Storage Customer Goods Insurance.

What can I store in my unit?Kathy_S2024-07-17T13:08:47+10:00

You can store almost anything from your home or business in your storage unit. That said, in the interests of health, safety and cleanliness, there are items which you may not store. These include food or perishable goods, living plants or creatures.

Please do not store any flammable liquids or combustible materials, weapons, explosives (including fireworks), chemicals, radioactive materials, toxic waste, asbestos, biological agents or any other dangerous materials. Also no odorous goods, compressed gases or any illegal items may be stored in your unit.

If you’re in doubt about whether an item can be stored, please ask our on-site manager or contact our team.

 

Do I have to stay for the full 3 months to get the discount % off offer?Kathy_S2025-07-24T14:59:47+10:00

No, you don’t have to stay for the full 3 months.
Our “%” off promotion applies to up to your first 3 months of storage. That means you’ll receive the discounted rate for as long as you stay during that period — whether it’s one month, two months, or the full three.

After the promotional period ends, your storage rate will revert to the standard rate. Don’t worry — we’ll always confirm pricing and explain the full details when we provide your quote, so there are no surprises.

If you have any questions or want to get a tailored quote, just get in touch with our friendly team!

How do I lodge a claim with StoreProtect?Kathy_S2024-10-09T15:45:29+10:00

To claim via StoreProtect, follow these steps:

Check your insurance: If you have insurance for your property, contact your insurer first to recover any losses. StoreProtect only applies if your insurance does not cover the loss or damage.

Notify StoreProtect of Loss or Damage:

    • During business hours: If staff are present, notify them in person as soon as you discover the loss or damage and before removing any affected property from your storage unit.
    • Outside of business hours: Send an email to australia@storeprotect-notifications.com as soon as possible, including a written description of the damaged property, photos of the damage, and ensuring the email is sent before removing any affected property from the facility.

Submit your claim:  Provide details of the loss or damage to australia@storeprotect-notifications.com within 7 days of discovery. In certain cases, this deadline may be extended if requested in writing.

Prevent further damage: Take steps to prevent additional damage to your property, such as moving wet items away from undamaged property and notifying the landlord if extra storage is required.

Retain damaged property: Do not dispose of any damaged items until the landlord has had the opportunity to inspect them.

Be prepared to provide any further information needed to investigate the claim. Misleading or fraudulent claims may result in the rejection of the claim and additional penalties.

For full details on the claim process, please review the StoreProtect Addendum.

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