Frequently Asked Questions2024-01-25T10:51:50+10:00
Roomia Self Storage

Frequently asked questions

Can I store my caravan with Roomia?2023-06-14T11:08:39+10:00

Yes. We have large storage options to easily accommodate bigger vehicles such as caravans, trucks and boats. Contact us to check availability or use the online booking system.

Is there a minimum rental period?2023-06-14T11:09:30+10:00

There is no minimum rental period. Our units are rented on a monthly basis with no lock-in contracts or fixed-term leases, meaning you can use Roomia for as little or as long as you need.

Can I book and move in online?2023-06-14T11:08:50+10:00

Yes. Our secure online booking system means that you can find, select, and pay for a unit online as well as use our keyless access control system to move into your unit whenever it suits you.

Where are you located?2023-06-14T10:58:37+10:00

Our state-of-the-art self storage facilities are conveniently located and easily accessible to business owners and residents in surrounding areas.

Please visit your local storage facility page for more information or click for Truganina or Beverley.

Are there on-site parking facilities available?2023-02-06T14:08:43+10:00

Yes. Ample parking is available to our storers, making it easy to visit, store and retrieve items from your storage unit.

What types of storage units/spaces are available at Roomia?2023-02-06T14:39:09+10:00

We offer a wide variety of indoor and outdoor storage spaces to suit all your business, personal and vehicle storage needs.

Our indoor units range in size from smaller, wardrobe-sized units up to large house-sized units, whereas our outdoor vehicle storage spaces range from regular car lots to spaces large enough to accommodate caravans and RVs.

Will there be someone on-site?2023-02-06T14:39:45+10:00

Yes. Our on-site manager is available during business hours to provide in-person support and advice.

Do you provide assistance with loading and unloading?2023-06-14T11:03:37+10:00

Yes. In addition to spacious goods lifts, we provide access to trolleys and a free-move in van to help you move your items.  Specific sites also have an on-site forklift to make moving, sorting, stacking and retrieving your stored items as easy as possible.

Can I store my boat at Roomia?2023-02-06T14:40:57+10:00

Yes. We have large storage spaces that will easily accommodate boats and trailers. Contact us to check availability or use the online booking system.

How secure are the storage units?2023-09-25T11:39:53+10:00

Very secure. Our facilities are fenced with access controlled by an electronic keypad access system or smart access & security. Sites are floodlit by night and monitored 24/7 by our state-of-the-art CCTV security surveillance system. We take security very seriously and ensure that each unit is fully protected by the latest and best security and fire alarm systems.

What can I store in my unit?2023-02-20T16:32:39+10:00

You can store almost anything from your home or business in your storage unit. That said, in the interests of health, safety and cleanliness, there are items which you may not store. These include food or perishable goods, living plants or creatures.

Please do not store any flammable liquids or combustible materials, weapons, explosives (including fireworks), chemicals, radioactive materials, toxic waste, asbestos, biological agents or any other dangerous materials. Also no odorous goods, compressed gases or any illegal items may be stored in your unit.

If you’re in doubt about whether an item can be stored, please ask our on-site manager or contact our team.

Are my goods covered by insurance while in storage?2023-03-09T12:32:27+10:00

We take security seriously and store your precious items as if they were our own.

For added peace of mind, we recommend that you also check with your current insurance provider to find out whether you are covered before storing.

Will my belongings be kept in good condition?2023-02-06T14:43:05+10:00

We take pride in providing modern, high-quality facilities with premium storage units that are clean, dry, weatherproof and pest-free to ensure that your stored items remain in good condition no matter how long they remain in storage.

Can I book and move in online?2023-02-06T14:50:19+10:00

Yes. Our secure online booking and payment service means you can select, book and pay for your unit online and use our keyless access control system to move into your unit whenever it suits you.

How long until I can use my storage unit?2023-02-06T14:50:29+10:00

Thanks to our secure online booking service and keyless secure access system, you can book, pay for and start using your unit right away.

Is there a minimum rental period?2023-02-06T14:50:54+10:00

There is no minimum storage period. Our units are rented on a monthly basis with no lock-in contracts or fixed term leases.

What happens if I want to cancel my storage?2023-02-06T14:51:23+10:00

If you would like to cancel your storage unit, simply get in touch with our friendly team to arrange your cancellation and set a move-out date.

How do I pay for my unit?2023-02-06T14:51:56+10:00

Our secure online booking and payment system makes it easy to select, book, pay for and move into your unit at any time without having to come into the site or waiting for business hours. We also offer monthly billing with a convenient direct debit option.

How much does a storage unit cost?2023-06-14T11:06:51+10:00

The cost of your unit will vary depending on the type and size of the unit you choose. You can use our space calculator to find the ideal unit to suit your needs. This will also provide you with the relevant monthly rate for your chosen unit. If you’d like more information, please fill in the form below or call us on 1300 766 642.

Will I have to commit to a contract or lease?2023-02-06T14:52:52+10:00

No. There are no lock-in contracts or fixed-term lease agreements to tie you down. We offer highly flexible rental terms that allow you to store for as long or as little time as you need to.

How much does a storage unit cost?2023-09-25T15:20:32+10:00

The cost of your unit will vary depending on the type and size of the unit you choose.  You can use our space calculator to find the ideal unit to suit your needs.  This will also provide you with the relevant monthly rate for your chosen unit.  If you’d like more information, please fill in the form below or call Roomia Minchinbury 02 946 6730.

 










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